Case Study - Gas Firepit Installation

My wife dealt with MCS Heating and she has written this review. MCS Heating has exceeded our expectations with regards to service efficiency, professionalism and value for money. I rang the emergency number on a Saturday morning (I have boiler cover with them), an engineer came out after lunch to check our boiler, then on Monday and Tuesday an engineer called Richard came out (all day on both days) to install our new boiler, check all the pipe work, repair leaks and flush the system, etc. This was very thorough and the quality of the work was to very high standards. The customer service is brilliant at this company and all the staff are so friendly and helpful. A huge thank you to Richard, who treated my home with respect and went that extra mile to provide exceptional customer service. Thanks MCS Heating.

I was given professional, efficient and friendly service from Cameron today.  He attended a call out quickly, made repairs and provided a quotation for upgrading radiators. Thank you Cameron and MCS.

Heating. Plumbing installation and repairs central heating etc... also a maintenance scheme lot cheaper than British gas. Same day call out. Exceptional staff friendly reliable.

I’ve just had a visit from a member of staff from the MCS Heating & Pluming service called Nathan who was an extremely well mannered, professional and a joy to meet.
I would highly recommend this company to anyone who is looking to have there broken heating and water fixed...

10/10 For great customer service.

Very impressed with the office today they got me booked in today for my boiler to be looked at. Im extremely grateful for your help todah

Thankyou for amazing service today fitting my new boiler in time for christmas.

Thankyou to Cameron for being so tidy when doing the work!

Amazing! I called this company and they arrived the same day. Great service and very friendly staff. Thank you so much! Will recommend & will be using you in the future!

I’ve just had a visit from a member of staff from the MCS Heating & Pluming service called Nathan who was an extremely well mannered, professional and a joy to meet. I would highly recommend MCS to anyone who is looking to have there broken heating and water fixed.
10/10 For great customer service.

We were very happy with how the project was managed from start to finish; it involved the installation of five new boilers, associated plumbing and removal of the old ones. We had a detailed description of what was proposed and a breakdown of costs, specifying what sums of money were due and when. We have knew the company from previous works here and have found MCS easy to deal with and trustworthy. All the work has been carried out as proposed and on schedule, we never had to chase them up. In short, we are very happy with the result and quality of work and are happy to recommend this firm. 

Great service for more than a decade. Thoroughly recommended

Thank goodness for these guys. Harry got our house from freezing cold to absolutely toasty in minutes and the people on the phone were just as professional and on the ball. First class service - thank you

This company have never let me down and have always fixed the problem same day. Even in the snow still managed to sort it. I have recommended in the past and will continue to do so.

I visited the MCS office late Friday afternoon and they sent someone to assess and estimate cost of job (replacing and installing a combi boiler) on Monday. Their engineer was round early Wednesday morning and the boiler was up and running that afternoon the engineer was friendly and professional Very impressed with the work done would recommend them and the engineer to friends

Amazing! I called MCS and they arrived the same day. Great service and very friendly staff. Thank you so much! Will recommend & will be using you in the future!

Heating and hot water broke last night on the coldest night of the year. The emergency line was very helpful and they directed us what to do to get it working again as it was a simple to fix problem. Thank you so much!

We only needed a small job doing but still efficient, prompt, friendly & good value for money. Highly recommended.

Boiler service completed. Excellent customer service. Thanks for your continued five star service

My boiler broke this morning and was fixed by tea time! Quick and efficient service. I would highly recommend! Thanks so much for your help!

Thank you for helping us out this week with our boiler. While other companies wouldn't answer our call, including the company who we paid to install it you came out quickly and got it working. Thanks again. Recommended.

Efficient reliable and competent. Prompt response to our heating catastrophe. Recommend +++++ Special thanks to Richard for his hard work today and to the lady on the end of the phone very helpful. Keep up these amazing standards

Thank you for coming to us so quickly this weekend. Excellent service. Thank you to your engineer Tony for explaining everything.

Fixed our boiler when told by another reputable company that it was broken beyond repair! (And didn't cost the earth too)

Had a fault at a tenanted property and MCS had engineer out the next day. Fixed and sorted, can't fault their service.

On behalf of Pocklington Methodist Church I am writing to thank you for your very prompt attention in repairing the leak in the cold water pipe feeding the wash hand basin in the disabled toilet. I phoned your office at 08:15 to report the leak and your engineer was at the church by lunchtime.

Dear MCS, I am writing to express my absolute delight at the superb level of care my family received from one of your engineers. He was called out to attend to our boiler on two occasions, the second of which proved to be extremely tricky, time consuming and a frustrating problem.

Great professional service. Very reliable. Thanks for all your work!

Just a word of thanks for your workforce. It was seven PM last night when your engineer came to mend my leaking washer and he was so pleasant and cheerful at the end of a long day. Please express my appreciation, I have found anyone with whom I have contact in your business so polite, helpful and pleasant. I commend you for this.

Rang mcs because my boiler broke down, they came the same day and fixed the problem. My friend recommended me to them and got £30 and I got a free carbon monoxide alarm.

I would use again :)

Thankyou for the very good service we have received - and are receiving - from your company. We moved to you from a large national company many years ago, most pleased that we did so. The ladies who answer the phone are always pleasant and efficient, your engineer is always cheerful with lots of expertise. We could not ask for better.

Just a note to express my thanks to your gas engineer who spent the last two days here fitting a new combi boiler. I was very impressed with his attention to detail in what proved to be a challenging job. He kept me informed about what he was doing throughout the process and cleaned up after the work. I will be very happy to have him here in the future.

I am writing to say how pleased we were with the way your engineer installed the new central heating boiler for us on Monday and Tuesday. It was a pleasure to welcome him into our home. He could not have been more pleasant and helpful and we appreciated all he did very much indeed. If everyone who works for you is like him then it is no wonder that you continue to be a successful business.