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Our mission

"We strive to provide reliable, efficient, and affordable solutions that exceed expectations, keeping homes and businesses comfortable & safe year-round.
 
With a commitment to excellence, integrity, and customer satisfaction, we strive to be the trusted partner for all heating, cooling & electrical needs, delivering peace of mind and comfort year round."
 
Harry Sykes - Director

results for clients

Over 40 years in business we've become experts in getting great results for clients. Whether we reduce energy consumption, provide a level of comfort to the home or business not experienced previously or we sort out a problem nobody else could. We go to great lengths to make sure we achieve great outcomes.

our values

Professionalisim & Integrity

Commitment to maintaining the highest standards of professionalism in all interactions with customers, suppliers, and team members. Conducting business with honesty, transparency, and integrity, building trust through open communication and ethical practices.

Reliability

Dedication to consistently delivering prompt, efficient, and dependable maintenance services, ensuring minimum disruption to the comfort of our customers.

Customer Satisfaction

Putting the requirements and satisfaction of customers first, striving to exceed expectations through exceptional service and attentive care.

safety

Prioritizing the safety of both customers and employees by adhering to rigorous safety protocols and best practices in all aspects of our operations.

environmental care

Promoting energy-efficient solutions and environmentally friendly practices to minimize the ecological footprint of our operations and contribute to sustainability efforts.

continuous improvement

Pursuing ongoing learning and improvement to stay abreast of industry advancements, technological innovations, and best practices, ensuring that we always offer cutting-edge solutions to our customers.

Community engagement

Actively engaging with and giving back to the communities we serve through support, involvement, and contributions to local initiatives and charitable organizations.

our history

Over a 40 year period MCS has grown from a traditional 'one man band' plumbing & heating business, to where we are today.

In the 1980's Mike & Geri Sykes set up MCS heating, working from home in East Yorkshire. The home office slowly became a hub for organising work, taking phone calls and dealing with suppliers.

We began to gain notability for reliability, quality & professionalism. Gaining work with many local clients and institutions some of whom are still clients to this day.

Mike & Geri decided to start a family, welcoming Lucy in 1990 and Harry in 1993.

 

The business grew exponentially into the late 90's, with Mike then coming away from the majority of hands on work to manage the now growing team of engineers under employment.

MCS changed premises from the second family home in 1995, to our office on Beverley Road in Hull.

Over the next 5-10 years the team would grow to over 20 members of staff. Now with thousands of local clients to look after the engineering and administration team grew annually.

In 2010 Harry Sykes became an apprentice heating engineer at MCS working alongside engineers to learn his craft, qualifying around 2 years later to become a fully fledged member of the engineering team.

Harry began working his way up the business, whilst bringing new ideas and enthusiasm to grow the business further. 

In 2022 Geri retired fully with Mike taking semi retirement. Both often visit the office to meet new faces and see what new and exciting projects, services or developments the business is involved in.

why we exist

We're here to provide a quality service, at a reasonable price. We offer a great alternative to large national companies who might be too big to truly care about each clients outcome. Recent developments with energy efficiency have made the systems in your home more complex than ever before, we act as your local experts when it comes to installing, servicing & repairing these systems.

Our Team

Meet the people who make MCS what it is today.

testimonials

"Just had a new boiler installed and radiators replaced throughout the house. The work was carried out by Rob and Kai, who are a credit to the MCS team! From the quality of the finished work, it's clear they both take a lot of pride in what they do. They were very hardworking and kept me informed along the way.
The customer service is fantastic and everyone at MCS made the whole process a breeze from quoting through to completion. I can't recommend them highly enough!"

Dom Schilke - February 2024
Image by 43 Clicks North

recent community engagement

we're working in the community

01

defibrilator installation

In 2023 we worked with 'Men In Sheds' community organisation to provide 24/7 community access to an automatic external defibrillator (AED) to local residents near our head office. The defibrillator provides a vital service to the local community & we are pleased to play an ongoing part in providing this facility.

03

football & Rugby clubs

We have supported several local youth football & rugby teams with funding to help with the running of their teams including Hull FC's disability rugby league.

02

scouts donations

We're proud to support local Scout's with fundraising. On an annual basis we provide prizes for fundraising at Scouts events.

04

work experience & apprentiships

We work with several local schools & colleges to provide work experience and apprenticeships to our next generation.

Frequently asked questions

  • Do you have a care plan for rental properties?
    Yes, our Landlord Care is perfect for rental properties and includes your annual certification.
  • What does a gas safety inspection involve?
    During a gas safety inspection we carry out a number of checks, these include: Carrying out visual safety checks on all gas appliances in the property. Servicing the gas boiler or water heater. Checking the flue gas emissions to make sure they are correct/safe. Looking at the installations compliance with gas regulations. Checks on the safe operation of the system and any safety devices. Testing of the carbon monoxide alarms, checking if they are in date. Issuing warning notices for any safety related faults with the gas supply system or appliances. Cleaning the heating system filter (if present) Issuing a CP12 gas safety certificate for compliance with regulations.
  • Are Carbon Monoxide alarms now mandatory?
    Yes, a recent regulation change means that all rental properties should have carbon monoxide alarms and smoke alarms installed. See here for more info: Smoke and Carbon Monoxide Detector Requirements | NRLA We are able to install alarms for landlords during our visits, please let us know in advance should you wish to have new alarms installed.
  • Who arranges access?
    We generally work directly with tenants to arrange access to the property. If the property is unoccupied we request keys be sent to us and we can carry out the certification prior to the new tenants arrival.
  • What areas do you cover?
    Areas covered are listed below, however if your area is not listed please contact us and we may be able to help. Areas: East Yorkshire South Yorkshire North Yorkshire West Yorkshire Lincolnshire
  • How long has MCS been in business?
    MCS has been in business for over 40 years and is now in it's 3rd generation of being family owned & run.
  • I Have a Water Leak, What Should I Do?
    If you find a water leak and your worried about it damaging your property, the first thing to do is isolate your water at the stop tap. This is normally located either under the kitchen/utility room sink, or under a metal cover at the front of a property. It can be difficult to find and turn off the water supply in an emergency, we recommend finding the stop tap and checking it works before you need to turn it off urgently.
  • My Ideal Logic Boiler Is Making A High Pitched Noise, Should I Be Concerned?
    There is a known issue with the Ideal Logic boiler range. This relates to debris on the injector and or a fault with the gas valve which can cause the boiler to make a high pitched whistling or 'trumpeting' noise. If your boiler is making this noise, give us a call and we will be happy to assist.
  • I Think My Boiler Condensate Pipe Is Frozen, What Should I Do?
    During prolonged periods of cold weather, it is possible for the (normally) white pipe leading from your boiler to an external drain to freeze. The first sign of this is normally the boiler stopping working and presenting a fault code of EA (if Worcester) or L2 (if Ideal). Other symptoms include the boiler making a gurgling/bubbling noise. If you suspect the condensate pipe is frozen, we do not recommend pouring boiling water on the pipe as this could be dangerous or might damage the pipework. Instead, pour warm water on the pipe if it is easily and safely accessible. If this fails, call us and we will be happy to assist.
  • My boiler has broken down and is displaying a fault code, what should I do?
    If your boiler has an error message, make sure to note it down before you reset the boiler. The error code can be crucial information for an engineer to get to the bottom of what stopped the boiler from working. In general the fault code will be a simple two character reference such as 'F2' or 'EA'. Some more advance boilers will give a brief description of the fault. You may be able to look in your boilers installation manual and check what the fault code relates to, this can generally be found in the back section of the large instruction book supplied with your boiler. We do not recommend taking the boiler front cover off to have a look, this can disturb safety critical seals and make your boiler potentially unsafe. If your error code refers to low pressure, you will need to top the system pressure up via the filling loop.
  • Does My Care Plan Include A Boiler Service?
    The following care plans include one boiler service per contracted year: Triplecare, Heatcare, Boilercare, Landlord Care, Warranty Care.
  • Do you cover all types of boiler?
    Our engineers are qualified to work on natural gas, oil, LPG & electric boilers of any brand. We also now offer dedicated care plans for clients with air source heat pumps.
  • Can I Sign Up With an Existing Fault / Problem with my System or Boiler?
    Yes you can still sign up even if your system or boiler has a pre existing fault. We currently have an offer on which allows for £35.00 of parts and up to 2 hours of labour to get your boiler repaired (when you sign up to a care plan at the same time) Once the offer ends, we will still be able to take you on to a care plan however we would exclude existing faults should they exist.
  • Do you provide a 24/7 callout service?
    Yes we do, all calls are triaged and attended to in order of urgency. For example, if you have a major water leak then the job is immediately sent to an on call engineer (even at 3AM). We do ask clients to call during normal business hours for non urgent issues such as dripping taps.
  • Do you provide cover for rented properties?
    Yes we can cover rental properties, we have a specific plan for rental properties.
  • How do I Sign Up to a Care Plan?
    You can sign up to an MCS care plan by visiting our shop OR calling us on 01482 853355 (mon-fri 6:00AM-6:00PM
  • How old can my system/boiler be?
    We currently have boilers that are over 35 years old on our care plans. Whilst many companies will only cover up to 10-15 year old boilers, we believe that with the right maintenance a boiler can last for 20-30 years. We also apply this criteria to your homes heating system meaning that you can have cover on systems of any age as long as they are in a fair condition. If you're unsure about the condition of your system, why not get booked in for a consultation. We come to your home to appraise the system and make sure it's both working correctly and suitable for enrolment to our care plan.
  • How Long Does It Take To Replace A Boiler?
    Each installation is different, however in general to replace a boiler like for like takes 1 to 1.5 days. It's better not to rush installation to ensure the system is flushed thoroughly.
  • How do I arrange a Boiler Installation
    All installations are different, we visit each job to provide a tailored quotation, this gives us time to understand the requirements of each client.
  • What happens during a boiler service?
    Each boiler is slightly different, the servicing requirements can vary between manufacturers. In general the boiler is stripped down, cleaned if required, checked for leaks/damage. We also conduct emissions checks, clean the system filters if present and provide you with advice regarding efficiency or safety if required.
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