What areas do you cover?

Areas covered are listed below, however if your area is not listed please contact us and we may be able to help. Areas: East Yorkshire South Yorkshire North Yorkshire West Yorkshire Lincolnshire

My boiler has broken down and is displaying a fault code, what should I do?

If your boiler has an error message, make sure to note it down before you reset the boiler. The error code can be crucial information for an engineer to get to the bottom of what stopped the boiler from working. In general the fault code will be a simple two character reference such as 'F2' or 'EA'. Some more advance boilers will give a brief description of the fault. You may be able to look in your boilers installation manual and check what the fault code relates to, this can generally be found in the back section of the large instruction book supplied with your boiler. We do not recommend taking the boiler front cover off to have a look, this can disturb safety critical seals and make your boiler potentially unsafe. If your error code refers to low pressure, you will need to top the system pressure up via the filling loop.

I Have a Water Leak, What Should I Do?

If you find a water leak and your worried about it damaging your property, the first thing to do is isolate your water at the stop tap. This is normally located either under the kitchen/utility room sink, or under a metal cover at the front of a property. It can be difficult to find and turn off the water supply in an emergency, we recommend finding the stop tap and checking it works before you need to turn it off urgently.

I Think My Boiler Condensate Pipe Is Frozen, What Should I Do?

During prolonged periods of cold weather, it is possible for the (normally) white pipe leading from your boiler to an external drain to freeze. The first sign of this is normally the boiler stopping working and presenting a fault code of EA (if Worcester) or L2 (if Ideal). Other symptoms include the boiler making a gurgling/bubbling noise. If you suspect the condensate pipe is frozen, we do not recommend pouring boiling water on the pipe as this could be dangerous or might damage the pipework. Instead, pour warm water on the pipe if it is easily and safely accessible. If this fails, call us and we will be happy to assist.