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Terms & conditions apply to all care plans, for more information visit individual care plan pages and view our latest terms and conditons. We reserve the right to amend the price of any policy based on claims experience, condition or as set out in the terms of an agreement.

why get boiler cover from mcs?

The average cost of repairing a boiler is now between £250-£500. finding a reliable company to repair your heating, plumbing or electrical systems can be a real struggle. mcs home care plans are here to help. 

about our careplans

Get to Know Us

we have been offering home care plans for over 30 years.

mcs' five star rated plans have adapted over the years to help clients with busy lifestyles take care of maintenance tasks in their homes.

all care plans include an annual service, parts & labour, 24/7 callout. our engineers are local and take care when working in your home.

peace of mind

24/7 emergency assistance

Boiler service included

local

freindly

reliable

  • Do you have a care plan for rental properties?
    Yes, our Landlord Care is perfect for rental properties and includes your annual certification.
  • What does a gas safety inspection involve?
    During a gas safety inspection we carry out a number of checks, these include: Carrying out visual safety checks on all gas appliances in the property. Servicing the gas boiler or water heater. Checking the flue gas emissions to make sure they are correct/safe. Looking at the installations compliance with gas regulations. Checks on the safe operation of the system and any safety devices. Testing of the carbon monoxide alarms, checking if they are in date. Issuing warning notices for any safety related faults with the gas supply system or appliances. Cleaning the heating system filter (if present) Issuing a CP12 gas safety certificate for compliance with regulations.
  • Are Carbon Monoxide alarms now mandatory?
    Yes, a recent regulation change means that all rental properties should have carbon monoxide alarms and smoke alarms installed. See here for more info: Smoke and Carbon Monoxide Detector Requirements | NRLA We are able to install alarms for landlords during our visits, please let us know in advance should you wish to have new alarms installed.
  • Who arranges access?
    We generally work directly with tenants to arrange access to the property. If the property is unoccupied we request keys be sent to us and we can carry out the certification prior to the new tenants arrival.
  • What areas do you cover?
    Areas covered are listed below, however if your area is not listed please contact us and we may be able to help. Areas: East Yorkshire South Yorkshire North Yorkshire West Yorkshire Lincolnshire
  • How long has MCS been in business?
    MCS has been in business for over 40 years and is now in it's 3rd generation of being family owned & run.
  • I Have a Water Leak, What Should I Do?
    If you find a water leak and your worried about it damaging your property, the first thing to do is isolate your water at the stop tap. This is normally located either under the kitchen/utility room sink, or under a metal cover at the front of a property. It can be difficult to find and turn off the water supply in an emergency, we recommend finding the stop tap and checking it works before you need to turn it off urgently.
  • My Ideal Logic Boiler Is Making A High Pitched Noise, Should I Be Concerned?
    There is a known issue with the Ideal Logic boiler range. This relates to debris on the injector and or a fault with the gas valve which can cause the boiler to make a high pitched whistling or 'trumpeting' noise. If your boiler is making this noise, give us a call and we will be happy to assist.
  • I Think My Boiler Condensate Pipe Is Frozen, What Should I Do?
    During prolonged periods of cold weather, it is possible for the (normally) white pipe leading from your boiler to an external drain to freeze. The first sign of this is normally the boiler stopping working and presenting a fault code of EA (if Worcester) or L2 (if Ideal). Other symptoms include the boiler making a gurgling/bubbling noise. If you suspect the condensate pipe is frozen, we do not recommend pouring boiling water on the pipe as this could be dangerous or might damage the pipework. Instead, pour warm water on the pipe if it is easily and safely accessible. If this fails, call us and we will be happy to assist.
  • My boiler has broken down and is displaying a fault code, what should I do?
    If your boiler has an error message, make sure to note it down before you reset the boiler. The error code can be crucial information for an engineer to get to the bottom of what stopped the boiler from working. In general the fault code will be a simple two character reference such as 'F2' or 'EA'. Some more advance boilers will give a brief description of the fault. You may be able to look in your boilers installation manual and check what the fault code relates to, this can generally be found in the back section of the large instruction book supplied with your boiler. We do not recommend taking the boiler front cover off to have a look, this can disturb safety critical seals and make your boiler potentially unsafe. If your error code refers to low pressure, you will need to top the system pressure up via the filling loop.
  • Does My Care Plan Include A Boiler Service?
    The following care plans include one boiler service per contracted year: Triplecare, Heatcare, Boilercare, Landlord Care, Warranty Care.
  • Do you cover all types of boiler?
    Our engineers are qualified to work on natural gas, oil, LPG & electric boilers of any brand. We also now offer dedicated care plans for clients with air source heat pumps.
  • Can I Sign Up With an Existing Fault / Problem with my System or Boiler?
    Yes you can still sign up even if your system or boiler has a pre existing fault. We currently have an offer on which allows for £35.00 of parts and up to 2 hours of labour to get your boiler repaired (when you sign up to a care plan at the same time) Once the offer ends, we will still be able to take you on to a care plan however we would exclude existing faults should they exist.
  • Do you provide a 24/7 callout service?
    Yes we do, all calls are triaged and attended to in order of urgency. For example, if you have a major water leak then the job is immediately sent to an on call engineer (even at 3AM). We do ask clients to call during normal business hours for non urgent issues such as dripping taps.
  • Do you provide cover for rented properties?
    Yes we can cover rental properties, we have a specific plan for rental properties.
  • How do I Sign Up to a Care Plan?
    You can sign up to an MCS care plan by visiting our shop OR calling us on 01482 853355 (mon-fri 6:00AM-6:00PM
  • How old can my system/boiler be?
    We currently have boilers that are over 35 years old on our care plans. Whilst many companies will only cover up to 10-15 year old boilers, we believe that with the right maintenance a boiler can last for 20-30 years. We also apply this criteria to your homes heating system meaning that you can have cover on systems of any age as long as they are in a fair condition. If you're unsure about the condition of your system, why not get booked in for a consultation. We come to your home to appraise the system and make sure it's both working correctly and suitable for enrolment to our care plan.
  • How Long Does It Take To Replace A Boiler?
    Each installation is different, however in general to replace a boiler like for like takes 1 to 1.5 days. It's better not to rush installation to ensure the system is flushed thoroughly.
  • How do I arrange a Boiler Installation
    All installations are different, we visit each job to provide a tailored quotation, this gives us time to understand the requirements of each client.
  • What happens during a boiler service?
    Each boiler is slightly different, the servicing requirements can vary between manufacturers. In general the boiler is stripped down, cleaned if required, checked for leaks/damage. We also conduct emissions checks, clean the system filters if present and provide you with advice regarding efficiency or safety if required.
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